Today we are going to be talking about how to get rid of a blue screen that a friend had encountered on his computer an, he was running Windows 7 on a HP Pro book 4520.
below is the error:
A problem has been detected and windows has been shut down to prevent damage to your computer
If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again follow these steps:
check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the Manufacturer for driver updates. Try changing video adapters.
Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use safe Mode to remove or disable components, restart your computer. Press F8 to select Advanced startup Options, and then select Safe Mode.
For technical support to this problem, call Windows help line: +1-855-4843589
One of the computer programs I came across was called “PC Accurate Pro” First thing I did was to to remove PC accurate pro, since the blue screen is not going to allow this to be done, you have to go into what is called “Safe Mode with Networking” To get here you have to restart the computer, and hold down the F-8 key, once the computer has loaded, then you have to log into the Administrator account, go to Programs and Features on Windows 7.
After trying this and having no luck, the next step you might want to try is System Restore, to get here, under the control panel, click recovery, Click Open system restore on the right side of the screen.
click NEXT this will take you to another screen, which will give you a list of system restore points. Each restore point will cover a certain program, in order to find out which programs will be affected, Microsoft has provided a tab where you can check this. Click the “scan for affected programs” Tab
Once you have decided which restore point you want to use, click on that Restore point.
click NEXT and click FINISH. This will start restoring your computer to that particular point.
I found that system restore was unsuccessful for me, so the next step was to check the computer’s Hard Drive. To get here, Go to the start button, CLICK on the COMPUTER tab, RIGHT CLICK on the hard disk Drives, this will open a menu then click on PROPERTIES.
Once here click on the TOOLS tab
Go to where you see ERROR CHECKING near the top of the Window,
Click CHECK NOW, and this will open up a new menu.
check the two boxes AUTOMATICALLY FIX FILE SYSTEM ERRORS and SCAN FOR AND ATTEMPT RECOVERY OF BAD SECTORS, Click Start button to continue( Make sure you only do this once a month, this is really rough on the hard drive)
Here you schedule the disk check the next time you restart the computer.
Should this not work, the last step would be to go directly to the HP Website, or which website pertains to your computer.
To update the BIOS to the Motherboard, you will normally type in the product name or number, the number that the manufacuter is interested in what is called the service Tag.
Then look around the top of the webpapge, click on support, drivers and download, after clicking this, the page should show a list of current drivers for the Audio, one should be the BiosClick on this and download BIOS update, and you should be up and running.
Putting God first,
God Gets the Glory!!!!